The Important Stuff
In the spirit of transparency, here are the links to everything you should check out before using our service.
Contact Us
Want to talk to a human or need more information?
Contact us at our help center. We typically respond within 24 hours.
Terms and Conditions
Read our terms before using our service.
Our full terms of service, acceptable use policy, and user agreement.
Transparency Statement
How we make money and any possible conflicts of interest.
We believe in full transparency about our business model and revenue.
Alpaca Securities Agreement
For eccuity Invest access you are signing an Alpaca Securities Agreement.
Required to invest in US Stocks and ETFs through our platform.
Alpaca Crypto Agreement
For eccuity Invest access you are signing an Alpaca Crypto Agreement.
Required to invest in crypto through our platform.
Company Structure
How our business is structured and how we handle money flows.
Learn about our corporate entities, licensing, and fund flow architecture.
Extra Care Customer Statement
Information regarding Extra Care Customers.
Our approach to supporting customers who may need additional assistance.
Complaints Handling Process
Information regarding how to file a complaint.
Our formal process for handling complaints and disputes.
Couldn't find what you needed?
If you couldn't find the help that you were looking for, if you have found an issue on the platform that we need to resolve, or just need information, please submit a support ticket and we will get in contact with you to resolve the issue within 24 hours.
You can also get a free demo of the eccuity platform from a member of our friendly team.